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If you get a problem when using Easy Video Capture, you can try to know how to resolve it by yourself with the following ways,
  1. Look through the help document (launch the software and press "F1", or open it from "Start > Programs > Easy Video Capture > Easy Video Capture Help").

  2. Especially, read Frequently Asked Questions part of the HELP file carefully.

  3. Read other documents bundled with Easy Video Capture.

  4. Read the FAQ page on this website.

  5. If you can not find your answer with all the above ways, you may send an email to us with the following instructions. For registered customers, we will try our best to answer the email within 24 hours, you'd better include your order ID for referrence. For unregistered users, we can not guarantee replying all messages, but we will try our best.
    • For ordering, pricing, advertising, markerting, and so on, please email to
    • For downloading, testing, installing, working, and so on, please email to

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